Refund policy
Refund Policy
Last updated: [Insert Date]
At UrbanCarry / Ventoura, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- unused and in original condition
- in original packaging
- free from damage caused after delivery
To request a return, please contact us at:
Email: [your email]
Please include your order number and reason for return.
Non-Returnable Items
The following items cannot be returned:
- used items
- damaged items caused by misuse
- gift cards
- final sale / clearance items (if marked)
Return Shipping
Customers are responsible for return shipping costs unless:
- wrong item received
- item arrived damaged
- defective product received
We recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card provider
- Contact your bank
If you still need help, contact us at:
Email: [your email]
Exchanges
We only replace items if they are defective or damaged.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, your order may already be in processing.
Contact Us
For any questions regarding returns or refunds:
Email: kmasik6@gmail.com
Store Name: UrbanCarry